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Help Center > Getting started

How to send in documents

We may ask you to send us a few documents to verify we have all the information we need for your Robinhood account. We’ll send details about which documents we need, why we need them, and how to submit them.

Submit documents through the app

Submit documents through the app

  1. If prompted to upload a document in the mobile app, you’ll see instructions to take a photo of your document
  2. In Investing, select Take Photo Now
  3. Select the type of document (if applicable)
  4. Follow the on-screen instructions to take a photo of your document

Take photo of drivers license

Submit a PDF through the app

Submit a PDF through the app

  1. If prompted to upload a PDF bank statement within the app, you’ll see instructions to submit your document
  2. Download the most recent PDF statement from your banking institution’s app or website and save to your files
  3. Select Upload PDF Statement on the card to pull up your files on your device
  4. Select the PDF statement from your files
  5. Follow the instructions to submit your PDF document

If we can’t read your document, we’ll send you tips for submitting a successful submission.

Upload documents through our secure file portal

Upload documents through our secure file portal

  1. If prompted to upload a document to our secure file portal, we’ll send you an email with a secure link to upload your document
  2. Enter in your Case ID (in your chat or email from us)
  3. Enter your email address
  4. Drag and drop to attach your file → Submit
  5. Reply to the email from us containing the upload link to confirm you submitted your document so that we can begin the review process

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Troubleshooting

Troubleshooting

The following are a few reasons why you might be getting an error message when sending us documents.

Is your PDF file password protected?

If so, remove the password from your PDF statement, and then send it again.

Is your file too large?

The file size limit is 10 MB. Reduce the size by removing blank pages and compressing the PDF to the lowest size option available.

Is the file unreadable?

Review the following tips for the different documents you might be sending us.

Document typeWhere to uploadTips
Drivers license or State IDmobile appMake sure all 4 corners of your ID are included in your photo.
Passport photo pagemobile appMake sure your entire passport photo page is visible in your photo.
Bank statementmobile app or secure file portalWhen submitting through the app, you'll be prompted to take a photo or upload a PDF copy of your most recent bank statement (either digital or paper). We can accept a photo of the PDF statement on your computer screen as long as all of the details are clear and legible.
Social Security cardmobile appWe’ll need a photo of the original document with a handwritten signature. We can't accept a photo of a computer screen or a photo of a photocopy. You can request a replacement card if yours is lost.
Permanent Residency cardmobile app or secure file portalMake sure all 4 corners of your card are included in your photo.
3210 lettermobile app or secure file portalSubmit a PDF that includes your name, your firm’s letterhead, a handwritten signature from your firm’s compliance department, and your employer’s physical address.
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All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC).

Futures and cleared swaps trading is offered by Robinhood Derivatives, LLC, (“RHD”) a registered futures commission merchant with the Commodity Futures Trading Commission (CFTC) and a Member of the National Futures Association (NFA). RHD is not FDIC insured or SIPC protected.

Cryptocurrency services are offered through an account with Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Review a list of RHC's licenses for more information. Cryptocurrency held through Robinhood Crypto is not FDIC insured or SIPC protected.

The Robinhood spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Review a list of our licenses for more information.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Robinhood Gold Card is subject to credit approval and underwriting. Robinhood Gold Card is offered by Robinhood Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. Robinhood Credit, Inc. (“RCT”), is a financial technology company, not a bank.

Robinhood Gold is a subscription-based membership program of premium services offered through Robinhood Gold, LLC (“RHG”).

RHF, RHY, RHC, RCT, RHG, RHD, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC, RCT, RHG, RHD, and RHS are not banks. Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.

RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

RO 4146192

Robinhood, 85 Willow Road, Menlo Park, CA 94025. © 2025 Robinhood. All rights reserved.
Follow us on

All investing involves risk.

Brokerage services are offered through Robinhood Financial LLC, (“RHF”) a registered broker dealer (member SIPC), and clearing services through Robinhood Securities, LLC, (“RHS”) a registered broker dealer (member SIPC).

Futures and cleared swaps trading is offered by Robinhood Derivatives, LLC, (“RHD”) a registered futures commission merchant with the Commodity Futures Trading Commission (CFTC) and a Member of the National Futures Association (NFA). RHD is not FDIC insured or SIPC protected.

Cryptocurrency services are offered through an account with Robinhood Crypto, LLC (“RHC”) (NMLS ID: 1702840). Robinhood Crypto is licensed to engage in virtual currency business activity by the New York State Department of Financial Services. Review a list of RHC's licenses for more information. Cryptocurrency held through Robinhood Crypto is not FDIC insured or SIPC protected.

The Robinhood spending account is offered through Robinhood Money, LLC (“RHY”) (NMLS ID: 1990968), a licensed money transmitter. Review a list of our licenses for more information.

The Robinhood Cash Card is a prepaid card issued by Sutton Bank, Member FDIC, pursuant to a license from Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Robinhood Gold Card is subject to credit approval and underwriting. Robinhood Gold Card is offered by Robinhood Credit, Inc., and is issued by Coastal Community Bank, pursuant to a license from Visa U.S.A. Inc. Robinhood Credit, Inc. (“RCT”), is a financial technology company, not a bank.

Robinhood Gold is a subscription-based membership program of premium services offered through Robinhood Gold, LLC (“RHG”).

RHF, RHY, RHC, RCT, RHG, RHD, and RHS are affiliated entities and wholly owned subsidiaries of Robinhood Markets, Inc. RHF, RHY, RHC, RCT, RHG, RHD, and RHS are not banks. Investing products offered by RHF are not FDIC insured and involve risk, including possible loss of principal.

RHY is not a member of FINRA, and products are not subject to SIPC protection, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement).

Options trading entails significant risk and is not appropriate for all customers. Customers must read and understand the Characteristics and Risks of Standardized Options before engaging in any options trading strategies. Options transactions are often complex and may involve the potential of losing the entire investment in a relatively short period of time. Certain complex options strategies carry additional risk, including the potential for losses that may exceed the original investment amount.

RO 4146192

Robinhood, 85 Willow Road, Menlo Park, CA 94025. © 2025 Robinhood. All rights reserved.